Refund and Returns Policy

At Smoke Clothing, we want you to have a smooth and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

1. Eligibility: You can return items within 7 days from the date of delivery for a return or exchange. To be eligible, your item must be:
   • Unused and in the same condition that you received it.
   • In the original packaging with all tags intact.
   • Accompanied by a receipt or proof of purchase.
2. Non-Returnable Items: Certain products are not eligible for returns, including:
   • Sale items or items purchased during promotional offers.
   • Intimate apparel (e.g., innerwear).
   • Customized or personalized items.
   • Gift cards.
3. Return Process:
   • To initiate a return, please email us at [insert customer support email] with your order number, details of the item, and the reason for return.
   • We will provide a return shipping label or instructions on how to return your 
   • item. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

1. Exchanges: If you need to exchange an item for a different size or color, we are happy to accommodate if the item is available. To request an exchange, please contact us at smokeclothing.in@gmail.com.
   • We only replace items if they are defective, damaged, or incorrectly shipped.

Refunds

1. Refund Process:
   • Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
2. Late or Missing Refunds:
   • If you haven’t received your refund within the specified time frame, first check your bank account or credit card statement again.
   • Then contact your bank or credit card provider, as processing time may vary.
   • If you’ve done all this and still haven’t received your refund, please contact us at smokeclothing.in@gmail.com.

No Return, Only Exchange:

• We do not offer refunds for certain products. For these items, we offer exchanges only, subject to stock availability. Please contact our support team for more details on items eligible for exchange.

Damaged or Defective Items

1. Defective Products: If you receive a damaged or defective item, please contact us within 48 hours of delivery with supporting photographs and details of the issue. We will arrange a replacement or refund for the defective product at no additional cost.

Return Shipping

1. Customer Responsibility: Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

Contact Us

For any questions about returns, exchanges, or refunds, feel free to reach out to our customer service team at smokeclothing.in@gmail.com or call us at 9381563252. We are happy to assist you!

Thank you for shopping with Smoke Clothing!